Track 14,000+ steps in a single day
You need to refresh your bounts activity history for your points to update. How?
bounts app - from the menu items hit the sync icon and then head to your history. Using your finger pull down on the history screen and your points will update.
bounts website - from the menu items head to 'my points'. If your points haven't refresh yet refresh your web browser.
Are you following all of the rules?
1. Steps must be tracked automatically. We don't accept manually entered steps.
2. You may have already reached the maximum number of points possible for daily steps; bounts members - 60 points/21,000 steps.
Why can't I use the Fitbit app to track my steps?
Unfortunately we're unable to consider steps that are tracked using the Fitbit app. We're not able to identify whether the steps have been manually entered or tracked automatically in the data that we receive from Fitbit. You'll need to use a Fitbit device and sync it to the Fitbit app to be rewarded for steps with Fitbit.
I'm receiving an error message when I try to connect my Fitbit to bounts. Why?
Have you got another bounts account?
You can only connect one Fitbit account to bounts. We don't allow people to connect the same app/device to multiple accounts.
Are you entering the correct details?
Check with the Fitbit app/website that you are using your correct details.
That didn't help. What now?
Send us a support request explaining your issue in detail and we'll be able to look into it for you.