(Exercise Tracker)

Track one 20 minute walk, run or ride  

(4km/h minimum average speed)

bounts members - earn 20 points 

Track two x 20 minute walks, runs or rides 

(4km/h minimum average speed) 

bounts members - earn 40 points  

Track three x 20 minute walks, runs or rides

(4km/h minimum average speed)

bounts members - earn 60 points (daily maximum) 

1. Track a minimum of one 20 minute walk, run or ride

2. Save your activity once you're done using the app

3. Log in to bounts and refresh your history 

4. Watch your points balance grow 

runkeeeper FAQ'S

I've connected my runkeeper app to bounts but my points aren't updating. Why?  

Have you achieved the minimum activity requirements?

The minimum activity requirement for runkeeper is to track one 20 minute walk, run or ride above an average speed of 4km/h. 

Are you saying your activity?

Once you've completed your activity hit the save button. Once you've done this your activity will be sent to bounts.  

Have you refreshed your bounts activity history?

You need to refresh your bounts activity history for your points to update. How?

bounts app - from the menu items hit the sync icon and then head to your history. Using your finger pull down on the history screen and your points will update. 

bounts website - from the menu items head to 'my points'. If your points haven't refresh yet refresh your web browser. 

Are you following all of the rules?

1. Your activity must be tracked using GPS. No mobile signal - unsuccessful activity unfortunately. 

2. You may have already reached the maximum number of points possible for this type of activity; bounts members - 60 points/3 x 20 minute activities. 

3. Your activities must be tracked at least 1 hour apart. Track a 60 minute activity in one go - earn 20 points. Track 3 x 20 minute activities at least 1 hour apart - earn 60 points.

4. You can't use apps that we don't connect to to send your activity to your runkeeper app and then hope your runkeeper app will send this data to bounts. Multiple connections doesn't work unfortunately. 

5. If you happen to pause/edit your workout its status will be changed from 'verified' to 'unverified'. We don't award 'unverified' activities. 

I'm receiving an error message when I try to connect my runkeeper app to bounts. Why? 

Have you got another bounts account?

You can only connect one runkeeper account to bounts. We don't allow people to connect the same app/device to multiple accounts. 

Are you entering the correct details?

Check with the runkeeper app/website that you are using your correct details. 

That didn't help. What now?
 Send us a support request explaining your issue in detail and we'll be able to look into it for you. 

Have more questions? Submit a request


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